Gyanex Privacy Policy

Effective Date: July 18, 2026

Last Updated: July 18, 2026

1. Introduction

Welcome to Gyanex ("we," "our," or "us").

Gyanex is an educational platform designed to help students access courses, study materials, mock tests, examinations, assignments, competitions, and other learning resources.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use the Gyanex mobile application, website, and related services.

By using Gyanex, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information.

Personal Information

Full Name
Email Address
Mobile Number
Date of Birth (if provided)
Profile Picture
Gender (optional)

Academic Information

School/College Name
Class or Grade
Education Board
Subjects
Course Enrollments
Batch Information

Account Information

User ID
Authentication Details
Login Activity

Device Information

Device Model
Android Version
Device Identifier
IP Address
App Version
Crash Reports
Performance Logs

Usage Information

Pages Visited
Courses Viewed
Videos Watched
Test Attempts
Time Spent
Search History
Feature Usage

Payment Information

When purchasing courses or subscriptions, we may collect:

Transaction ID
Payment Status
Payment Amount
Order ID

We do not collect or store:

Debit Card Numbers
Credit Card Numbers
CVV
UPI PIN
Net Banking Passwords

All payments are securely processed through Razorpay.

3. Permissions We Request

Depending on the features you use, Gyanex may request the following permissions.

Camera

Used for:

Profile Pictures
Exam Monitoring
QR Code Scanning
Assignment Uploads

Microphone

Used for:

Live Classes
Video Recording
Voice-based Features

Storage / Files

Used for:

Downloading PDFs
Uploading Assignments
Saving Learning Materials

Notifications

Used for:

Course Updates
Exam Alerts
Assignment Reminders
Competition Notifications
Promotional Offers (if enabled)

4. How We Use Your Information

We use your information to:

Create and manage your account.
Authenticate your identity.
Provide educational services.
Deliver purchased courses.
Process payments.
Improve app performance.
Personalize recommendations.
Send important notifications.
Respond to support requests.
Prevent fraud and misuse.
Maintain security.

5. Firebase Services

Gyanex uses Google Firebase services including:

Firebase Authentication
Cloud Firestore
Firebase Storage
Firebase Cloud Messaging (FCM)
Firebase Analytics
Firebase Crashlytics

These services help us securely manage user accounts, notifications, data storage, analytics, and application stability.

6. Third-Party Services

We may use trusted third-party providers including:

Google Firebase
Razorpay
YouTube API Services
Google Play Services
ImageKit: Used for optimized delivery of study materials and secure hosting of user-uploaded images and documents.

These providers may process limited user information necessary to provide their services.

7. Payment Security

Payments are processed securely using Razorpay.

We never store:

Card Numbers
CVV
Bank Passwords
UPI PINs

Payment information is encrypted and handled according to industry security standards.

8. Study Materials and User Content

Users may upload:

Assignment Files
Profile Images
Competition Documents
Feedback

You retain ownership of your uploaded content. By uploading content, you grant Gyanex permission to store and display it as required to provide our services.

9. Data Sharing

We do not sell your personal information.

We only share information when necessary:

Payment Processing
Authentication
Cloud Storage
Legal Compliance
Fraud Prevention

10. Data Retention

We retain your information while your account remains active.

We may retain limited information:

For legal compliance
Tax obligations
Fraud prevention
Security investigations

After account deletion, unnecessary personal information is removed from active systems within a reasonable period.

11. Account Deletion

You may request deletion of your account at any time.

After verification:

Personal profile information will be deleted.
Authentication credentials will be removed.
Uploaded files may be deleted unless required by law.
Certain transaction records may be retained for accounting purposes.

To request deletion, contact:

Email: support.gyanex@gmail.com

12. Children's Privacy

Gyanex is designed for students.

Users under 18 should use the platform under the guidance of a parent, guardian, or educational institution where applicable.

We do not knowingly misuse children's personal information.

13. Data Security

We implement industry-standard security measures including:

HTTPS Encryption
Secure Authentication
Firestore Security Rules
Firebase Security
Encrypted Data Transmission
Access Controls
Regular Security Monitoring

Although we strive to protect your information, no internet transmission or storage system is completely secure.

14. Your Rights

You may:

Access your information.
Correct inaccurate information.
Update your profile.
Request account deletion.
Contact us regarding your data.

15. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve functionality.
Remember preferences.
Analyze traffic.
Enhance user experience.

You may disable cookies through your browser settings, though some features may not function properly.

16. External Links

The application may contain links to external websites including YouTube and other educational resources.

We are not responsible for the privacy practices of third-party websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately after publication.

Users are encouraged to review this policy regularly.

18. Contact Information

If you have any questions regarding this Privacy Policy, please contact us.

Gyanex

Email: support.gyanex@gmail.com

Website: https://gyanex.furiouss.in/

Country: India

19. Consent

By creating an account or using Gyanex, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.